DELIVERIES & RETURNS
Shipping & Delivery
Most orders arrive within 5-7 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for a SMS/Email notification that you will receive from us, once your order is shipped.
We offer FREE Shipping on ALL orders.
Returns, Refunds & Cancellations
Cancelling an order
Only orders that haven't been dispatched can be cancelled. To cancel an order, view the order details in “My Account” section and click on “Cancel”. You can also send an email or call our customer care team to cancel the order. Contact us HERE
All returns requests must be received within 15 days of the order being received by you. To return a product, view the order details in “My Account” section and click on “Return”. Once the request is processed, the return order will be picked up from the delivery address.
Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.
All items are eligible for returns, except for DFY Innerwear (Sportsbras), DFY & New Era accessories (Caps, Socks, Bands, Bags & Backpacks). The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.
Once the return order is picked up and delivered to our warehouse, you will receive a coupon code for the value of the return order. This can then be used on any product on our website.
Refunds for any order will be made in the form of a coupon code for the value of the return order.
This code can be used on any product on the website.
Orders & Tracking
You can check the status of your order by visiting the “Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via our courier partner’s website. You can then track your order in real time.
Sometimes, we ship orders in multiple parts so we can get you each part of your order faster, therefore, one of the shipments may arrive in advance of another.
Order Delays or Cancellations
We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at email@example.com with your order/tracking number, so we can assist you with the same.
Orders Cancelled by D:FY
Occasionally we may have to cancel an order if:
- The product is out of stock or discontinued
- The item is damaged in transit
- The product does not comply with our quality standards
In such cases, you will be intimated via SMS/Email and subsequently be provided with a refund code
Damaged on Arrival
If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing firstname.lastname@example.org
Cash on Delivery
Cash on Delivery is available as a payment option in most of the pin codes we deliver to.
We support most major domestic and international credit cards, debit cards, wallets and banks for net banking.